Code of Ethics

The owners and managers of automotive service businesses that belong to the Automotive Service Association agree to adhere to a Code of Ethics. ASA's Code of Ethics is the automotive service industry's standard for professional business practices. By adhering to the Code of Ethics, members agree:

▪ To perform high quality repair service at a fair and just price.
▪ To use only proven merchandise of high quality distributed by reputable firms.
▪ To employ the best skilled technicians obtainable.
▪ To furnish an itemized invoice for fairly priced parts and services that clearly
   identifies any used or remanufactured parts. Replaced parts may be inspected upon
    request.
▪ To have a sense of personal obligation to each customer.
▪ To promote good will between the motorist and members of the association.
▪ To recommend corrective and maintenance services, explaining to the customer
   which of these are required to correct existing problems and which are for preventive
   maintenance.
▪ To offer the customer a price estimate for work to be performed.
▪ To furnish or post copies of any warranties covering parts or services.
▪ To obtain prior authorization for all work done, in writing, or by other means
   satisfactory to the customer.
▪ To notify the customer if appointments or completion promises cannot be kept.
▪ To maintain customer service records for one year or more.
▪ To exercise reasonable care for the customer's property while in our possession.
▪ To maintain a system for fair settlement of customer's complaints.
▪ To cooperate with established consumer complaint mediation activities.
▪ To uphold the high standards of our profession and always seek to correct any and
   all abuses within the automotive industry.
▪ To uphold the integrity of all members of the Automotive Service Association.

For more information, contact:

Automotive Service Association (ASA)
P.O. Box 929
Bedford, Texas 76095-0929
(800) 272-7467
(817) 685-0225 fax
E-mail: asainfo@asashop.org
Web Site: http://www.asashop.org

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